Scales

Perceived Cultural Distance

Comprehensive academic guide and psychometric analysis of the Perceived Cultural Distance Scale (PCDS) adapted by...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Verbal Expressions) (CR)

A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Revenge Behaviors) (CR)

A comprehensive academic guide to the Customer Rage (Revenge Behaviors) Scale (McColl-Kennedy et al., 2009),...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Retaliatory) (CR)

Comprehensive academic overview of the Customer Rage (Retaliatory) (CR) scale developed by McColl-Kennedy et al....

September 17, 2026 • Dr. Mohammed Looti
Scales

Psychological Acculturation Scale (PAS)

The Psychological Acculturation Scale (PAS), developed by Tropp, Erkut, Coll, Alarcón, and Vázquez García (1999),...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Physical Expressions) (CR)

The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Non-Verbal Expressions) (CR)

A comprehensive psychometric review of the Customer Rage (Non-Verbal Expressions) (CR) scale, detailing its theoretical...

September 17, 2026 • Dr. Mohammed Looti
Scales

Racial-Socioeconomic Situation

The Racial-Socioeconomic Situation inventory (Hawkes-Furst Anxiety Scale, HFAS), developed in 1970 by Thomas Howell Hawkes...

September 17, 2026 • Dr. Mohammed Looti