Scales
Antecedents and Outcomes of Purchase Justification in a Hedonic Online Context–Model Questionnaire
A psychometric review and complete instrument guide for the Antecedents and Outcomes of Purchase Justification...
# customer delight
3 results
Scales
Anticipated Positive Affect from Refund Receipt (APARR)
A comprehensive psychometric review of the Anticipated Positive Affect from Refund Receipt (APARR) scale, exploring...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Customer Delight Scale (CDS-Delight)
The Customer Delight Scale (CDS-Delight) measures customer delight—a high-arousal, intensely positive affective state comprising Joy,...
September 6, 2026
•
Dr. Mohammed Looti