Scales
Company Competence and Reliability Trust (CCRT)
A comprehensive psychometric guide to the Company Competence and Reliability Trust (CCRT) scale, covering theoretical...
Organizational Behavior
151 results
Scales
Switching Inertia (SI)
A comprehensive psychometric analysis of the Switching Inertia (SI) scale developed by Meuter et al....
September 16, 2026
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Dr. Mohammed Looti
Scales
Employee Helpfulness and Responsiveness Quality (EHRQ)
A detailed psychometric examination of the Employee Helpfulness and Responsiveness Quality (EHRQ) scale developed by...
September 16, 2026
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Dr. Mohammed Looti
Scales
Service Failure Severity Perception (SFSP)
A comprehensive psychometric guide to the Service Failure Severity Perception (SFSP) scale developed by Hess,...
September 16, 2026
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Dr. Mohammed Looti
Scales
General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
September 16, 2026
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Dr. Mohammed Looti
Scales
Problem Resolution Satisfaction (PRS)
A comprehensive academic guide to the Problem Resolution Satisfaction (PRS) scale developed by Maxham and...
September 16, 2026
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Dr. Mohammed Looti
Scales
Post-Complaint Company Satisfaction (PCCS)
The Post-Complaint Company Satisfaction (PCCS) scale is a 3-item psychometric instrument developed by Homburg and...
September 16, 2026
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Dr. Mohammed Looti
Scales
Service Rep Extra-Role Behaviour (SEREXTR)
The Service Rep Extra-Role Behaviour (SEREXTR) scale is a 5-item psychometric instrument developed by Maxham...
September 16, 2026
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Dr. Mohammed Looti
Experiments
The Need for Achievement Studies (Thematic Apperception Test) – David McClelland
A comprehensive academic analysis of David McClelland's Need for Achievement theory, methodology, and experimental measurement...
September 16, 2026
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Dr. Mohammed Looti
Theories
Four-Branch Ability Model of Emotional Intelligence – John D. Mayer, Peter Salovey, & David R. Caruso
A comprehensive academic analysis of the Mayer-Salovey-Caruso Four-Branch Ability Model of Emotional Intelligence, its psychometric...
September 16, 2026
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Dr. Mohammed Looti
Experiments
The Fundamental Interpersonal Relations Orientation (FIRO) – William Schutz
A comprehensive academic analysis of William Schutz's FIRO theory, exploring interpersonal needs, behavioral dimensions, and...
September 16, 2026
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Dr. Mohammed Looti
Experiments
The Hardiness and Resilience Studies – Suzanne Kobasa
A comprehensive academic analysis of Suzanne Kobasa's groundbreaking psychological hardiness studies, the 3Cs model, and...
September 16, 2026
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Dr. Mohammed Looti