Scales
Website Service Quality (Multidimensional) (WSQM)
A comprehensive psychometric analysis of the Website Service Quality (Multidimensional) (WSQM) instrument developed by Harris...
Consumer Psychology
1687 results
Scales
Employee Helpfulness and Responsiveness Quality (EHRQ)
A detailed psychometric examination of the Employee Helpfulness and Responsiveness Quality (EHRQ) scale developed by...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Financial Adviser Technical Service Quality (FATSQ)
The Financial Adviser Technical Service Quality (FATSQ) scale is a psychometrically validated 4-item instrument measuring...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Global Service Quality Perception (GSQP)
Comprehensive academic overview of the Global Service Quality Perception (GSQP) scale by Taylor & Baker...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Service Personalization Effort (SPE)
Comprehensive psychometric review of the Service Personalization Effort (SPE) scale developed by Burnham, Frels, and...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Service Failure Severity Perception (SFSP)
A comprehensive psychometric guide to the Service Failure Severity Perception (SFSP) scale developed by Hess,...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Advertisement Self-Referencing (ASR)
The Advertisement Self-Referencing (ASR) scale is a 7-item psychometric instrument measuring the degree to which...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Task-Specific Self-Efficacy (TSSE)
A comprehensive psychometric review of the Task-Specific Self-Efficacy (TSSE) scale developed by Meuter et al....
September 16, 2026
•
Dr. Mohammed Looti
Scales
Consumer Marketplace Bargaining Confidence
A psychometric review of the Consumer Marketplace Bargaining Confidence (CMBC) scale developed by Bearden, Hardesty,...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Consumer Sentiment Toward Retailers (CSR)
A comprehensive psychometric review of the Consumer Sentiment Toward Retailers (CSR) scale, developed by John...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Overall Service Purchase Satisfaction (OSPS)
A psychometric review of the Overall Service Purchase Satisfaction (OSPS) scale developed by Maxham and...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Problem Resolution Satisfaction (PRS)
A comprehensive academic guide to the Problem Resolution Satisfaction (PRS) scale developed by Maxham and...
September 16, 2026
•
Dr. Mohammed Looti